Assistant Nurse Operations Manager - Multisystem PCU

Orlando Health • Orlando, FL

2d • Onsite

About The Position

The Assistant Nurse Operations Manager supports operations in the DPH Multisystem Progressive Care Unit (PCU), a 33-bed transitional step-down unit adjacent to the ICU. The unit cares for adult patients who have left intensive care but still require close observation, including patients with potentially life-threatening conditions, recovering from post-catheterization procedures, requiring advanced monitoring or specialized medication drips, or needing ventilator support. Specialized drips include nicardipine, insulin, and nitroglycerin.

The role shares 24/7 accountability with the Nursing Operations Manager and supports staffing, patient flow, clinical practice, team leadership, quality improvement, human resources, and financial management. The Assistant Nurse Operations Manager also provides direct patient care as needed to meet operational needs. The schedule is Monday through Friday, with flexibility and availability to support day and night operations as needed.

Requirements

• Bachelor of Science in Nursing (BSN) required if the candidate does not have a Master of Science in Nursing (MSN).
• Current registered nurse licensure in Florida or through the Nurse Licensure Compact (NLC).
• Maintain current Basic Life Support (BLS) certification.
• Two years of experience as a registered nurse in a hospital setting.
• Excellent interpersonal skills and ability to work in a team environment.
• Superior clinical and critical-thinking skills for the assigned unit or department.

Nice To Haves

• MSN, Doctor of Nursing Practice (DNP), or BSN with a graduate degree in business or a health-related field.
• Prior leadership experience.
• Advanced Cardiovascular Life Support (ACLS) certification may be required based on the assigned patient population.

Responsibilities

• Share 24/7 accountability with the Nursing Operations Manager.
• Participate in recruiting and selecting unit team members, including interviews, peer selection, and candidate evaluation.
• Coordinate with the Unit/Department Nursing Operations Manager and Human Resources regarding corrective action, progressive discipline, and career advancement.
• Investigate event reports and provide feedback to the Nursing Operations Manager and team members.
• Oversee unit schedules to ensure appropriate staffing mix for each shift and patient-care needs.
• Oversee patient flow and intervene as needed to achieve expected outcomes.
• Conduct Nurse Leader rounds and reviews to identify variances from nursing best practices and regulatory or hospital standards.
• Participate in process and quality improvement initiatives to improve outcomes and standard work; monitor compliance and outcomes, identify trends, and lead improvement initiatives.
• Ensure team members uphold the customer experience and provide service recovery to patients and families when needed.
• Communicate with patients and families to provide instruction, promote participation in care, and coordinate nursing activities.
• Participate in or lead staff meetings, GEMBA board activities, or huddles, demonstrating ownership of the unit and its outcomes.
• Perform direct patient care as required to meet operational needs.
• Communicate clearly and effectively with individuals and groups, verbally and in writing.
• Advocate for nursing staff and represent the concerns of patients, families, and staff.
• Implement strategies that promote education, health, and safety; foster diversity, equity, and inclusion.
• Build collaborative and collegial relationships, engage staff in decision-making, and use effective conflict resolution skills.
• Model professional behavior and mentor and coach team members and colleagues.
• Promote a safe working environment and support or coordinate follow-up related to workplace violence occurrences.
• Manage human resource functions, including recruitment and selection, retention, supervision, coaching, and productivity.
• Assist with clinical evaluations, complete written clinical performance evaluations, and conduct timely team member assessments.
• Ensure team members meet certification, licensure, and required education requirements; encourage professional development.
• Apply the Professional Practice Model values of clinical excellence and caring practice, using strong clinical and critical-thinking skills for the assigned unit.
• Ensure practice changes are evidence-based and consistent with research, organizational standards, and national standards.
• Manage time and resources efficiently to maximize unit productivity and promote cost-effective use of equipment and supplies.
• Participate in personal and professional growth and development activities, maintain active membership in a professional organization, and uphold ethical standards of practice.

Benefits

• Student loan repayment
• Tuition reimbursement
• Free college education programs
• Retirement savings
• Paid paternity leave
• Fertility benefits
• Backup elder and childcare
• Pet insurance
• Paid time off and holidays
• Onsite Team Member Wellness Center with a fitness facility, tranquility space, and wellness activities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager