Assistant Manager

Planet Fitness•Town of Babylon, NY

3h•$19 - $22

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations to ensure an exceptional Judgement Free member experience. The role is heavily involved in onboarding and training team members, leading the team through task completion, and advancing club priorities and KPI goals. The Assistant Manager focuses on behaviors that create an exceptional member experience and ensures team members have the tools to deliver it. The position also includes regular member-facing and club upkeep duties, such as greeting members and guests, handling membership transactions and inquiries, promoting the Judgement Free Zone, supporting retail sales, cleaning and sanitizing equipment and facilities, and addressing safety, maintenance, and cleanliness concerns. Team members are expected to follow applicable health and safety policies, report unsafe conditions or at-risk behaviors, and work safely.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Must be able to lift up to 75 pounds.
Continual standing and moving throughout the club during the shift.
Continual in-person or telephone communication during the shift.
Ability to move into different positions, including bending and twisting, to accomplish tasks.
Will encounter toxic chemicals during the shift.
Frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

9–12 months of experience in a customer service environment is preferred.
9–12 months of experience supervising and leading a team is preferred.

Responsibilities

Lead team members to complete assigned tasks safely and efficiently.
Model and coach behaviors that provide an outstanding member experience.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop game plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Call and tour prospective members and assess their membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Clean and sanitize restrooms, keep them stocked and clutter-free, and follow the routine cleaning schedule.
Frequently walk all club areas and promptly address safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.