Assistant Manager

Southern Multifoods•Lavon, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of restaurant operations. The role supports customer satisfaction by providing quick, efficient service and quality products, while maintaining standards for quality, service, cleanliness, and hospitality. It involves ongoing contact with customers and employees and is performed under general supervision. Normally, eight to eighteen months are required to gain job knowledge.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and coworkers and operate the drive-through when necessary.
Good vision to observe store activity and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well-mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or coworkers.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to support consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Promote a positive and cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Supervise Shift Leaders and Team Members when acting as Manager in Charge (MIC).
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.