About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The role requires setting a strong example, following all company policies and procedures, and expecting the same from the crew. Duties also include staffing, paperwork, food management, working to a schedule, maintaining store standards and cleanliness, marketing, and supporting profitability and customer service. The position includes general store-team responsibilities such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. The role may also involve delivering products and flyers or door hangers. Orientation and training are provided on the job.

Requirements

  • Ability to use judgment, perform basic math, and multitask.
  • Ability to comprehend and provide correct written instructions.
  • Ability to communicate verbally with customers and coworkers, including by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map and locate addresses within the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying products.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the listed physical requirements, including standing, walking, lifting, carrying, pushing, climbing, bending, reaching, driving, and continuous hand use.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory control, cash control, and customer relations.
  • Set an example for crew members and ensure compliance with company policies and procedures.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain the store's image, standards, cleanliness, and customer service.
  • Support marketing and store profitability.
  • Operate equipment, stock ingredients, prepare products, and receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers.
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