About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls; customer relations; and setting an example by following company policies and procedures. The role supports staffing, paperwork, food management, scheduling, store standards and cleanliness, marketing, customer service, attendance, and profitability. On-the-job orientation and training are provided. The posting also describes general store-team-member duties and physical and work conditions. Its driving-specific duties and requirements describe delivery work and are not identified as requirements of the Assistant Manager role.

Requirements

  • Ability to exercise judgment, perform math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers in person and by telephone.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Reliable transportation to and from work.

Responsibilities

  • Oversee everything that happens during the shift.
  • Manage cost controls, inventory control, and cash control.
  • Handle customer relations and provide great customer service.
  • Set an example by following all policies and procedures and expecting the same of the crew.
  • Support staffing, paperwork, food management, scheduling, store image and standards, attendance and punctuality, store cleanliness, marketing, and profitability.
  • Operate store equipment; stock ingredients; prepare products; and receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
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