Assistant Manager - 4319

Domino's Franchise•Great Falls, VA

11d

About The Position

The Assistant Manager assists with the daily oversight, coordination, and execution of store objectives, including sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role oversees and manages the store in the General Manager’s absence, while working hands-on in food preparation, customer service, and delivery coordination. The Assistant Manager supports company and store goals by training employees, maintaining a positive and productive work environment, and ensuring efficient operations and brand standards.

Requirements

Ability to perform each essential function satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers, including taking and processing orders.
Ability to multitask effectively.
Ability to work in a dynamic, fast-paced environment and adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with or without a calculator, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Oversee and manage the store in the General Manager’s absence by following company policies, procedures, standards, specifications, guidelines, and training initiatives.
Ensure customers feel welcome and team members are responsive, courteous, friendly, and service-oriented.
Supervise food and product preparation and service to ensure consistency with brand standards, including portioning, image, and service.
Assist team members with opening, closing, and preparation lists.
Work hands-on in food preparation and customer service and oversee delivery coordination.
Support objectives for sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and a positive, productive work environment.
Control cash by following cash-handling and reconciliation procedures.
Fill in as needed to uphold customer service standards and efficient operations.
Assist with product management, confirming deliveries are received in the correct unit count and condition and comply with brand standards.
Identify labor or food costs and take specific actions to improve them.
Assist with scheduling labor based on anticipated business activity, ensuring positions are staffed as needed and labor cost objectives are met.
Remain knowledgeable about human resources policies.
Provide suggestions and recommendations to General and Regional Managers.
Maintain professional and technical knowledge by attending educational workshops and reviewing QSR-related publications.
Perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Maintain proper attendance and conduct.
Provide and receive positive feedback and constructive criticism.
Maintain good communication with co-workers and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with managers and management to solve problems and provide suggestions as needed.
Maintain a clean and organized work area and take ownership of the surroundings.
Maintain appropriate confidentiality.