Assistant Manager

Express • Peabody, MA

9d • Onsite

About The Position

Express is seeking an Assistant Manager to help supervise store operations, recruiting, management, training, and sales. The role supports the Store Manager in driving productivity, complying with company policies, and creating a positive in-store shopping experience for customers. The Assistant Manager contributes to talent development, sales and operational performance, merchandise flow, customer engagement, and the execution of company initiatives at the Northshore store.

Requirements

• High school education or equivalent.
• One to three years of relevant job experience is listed under required experience and qualifications; the critical skills section also states a minimum of two years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Strong customer service skills.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Proven ability to drive sales results.
• Strong communication skills.
• Prior sales management experience.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive work environment and encourage strong team morale and a “one team” mentality.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
• May participate in interviews for Sales Associate candidates and provide feedback to the Store Manager.
• Support the Store Manager’s business analysis and help execute and communicate action plans to optimize results and operational execution.
• Assist in overseeing all aspects of daily store operations.
• Execute action plans to optimize results.
• Ensure sales floor coverage meets customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain adherence to Company Policies and help ensure associate and customer safety.
• Manage execution of the store strategy to achieve performance goals.
• Lead associates in consistently executing merchandising strategies, operations, loyalty programs, and other company initiatives to optimize sales and operational opportunities.
• Support a store environment focused on consistently delivering a great in-store experience.
• Lead by example in proactively engaging customers and exceeding their expectations.
• Greet and assist customers, sharing information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying their source and taking initiative to address them.
• Act as the customer experience leader, remain accountable for customer experience results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED