Assistant Manager

Southern Multifoods•Pharr, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure efficient, high-quality restaurant operations. The role focuses on customer satisfaction, quick and courteous service, product quality, cleanliness, and maintaining a positive atmosphere among employees and customers. The Assistant Manager works under general supervision, has continuous contact with customers and employees, and normally requires eight to eighteen months to gain job knowledge. When acting as the manager in charge (MIC), the position supervises Shift Leaders and Team Members. Work conditions may include extreme temperatures, high noise levels, and periods without food or drink during busy times.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to quality, service, cleanliness, and hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and operate the drive-through when necessary.
Good vision to observe store activity and operate kitchen equipment safely.
Honesty, assertiveness, and a well-mannered approach.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain standards for quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with high quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the manager in charge.