Assistant Manager

Taco Bell (Southern Multifoods, Inc.)•Donna, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of restaurant operations. The role is performed under general supervision and involves continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain the required job knowledge. The Assistant Manager helps manage restaurant operations, supports employee hiring, training, and performance reviews, handles accounting responsibilities and prepares reports for the home office, and administers the ACT program. The position also includes preparing customer orders, providing courteous service, maintaining quality, service, cleanliness, and hospitality standards, operating kitchen equipment, and reporting repair needs to the Maintenance Department. The Assistant Manager may supervise Shift Leaders and Team Members when serving as the MIC. Working conditions can include extreme temperatures, high noise levels, and periods without food or drink during busy times. The role requires standing, walking, lifting up to 50 pounds, and stooping during approximately 90% of shift time.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work at the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to provide consistent customer satisfaction through excellent quality, service, and cleanliness.

Nice To Haves

High school diploma or GED.

Responsibilities

Assist with management of all restaurant operations and help ensure operational efficiency and quality.
Ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant and kitchen equipment.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report equipment or facility repair needs to the Maintenance Department.
Supervise Shift Leaders and Team Members when serving as the MIC.