Assistant Store Manager Sally Beauty 2893

Sally Beauty•Columbus, OH

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering an optimal customer experience; overseeing store operations; and maintaining brand standards. The role supports strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. The Assistant Manager is responsible for all primary duties when the Store Manager is not present. The position oversees brand execution, including sales and customer loyalty, in-store and Omni-channel selling, merchandising, and resolving customer concerns. It engages, trains, recruits, coaches, and holds associates accountable while fostering diversity, inclusion, and belonging. It also supports company processes and digital fulfillment strategies, inventory and shipment processing, payroll and scheduling, store opening and closing, and timely completion of company directives. The Assistant Manager helps maintain a safe store, enforce policies and procedures, protect company assets, and ensure compliance with inventory, cash-control, and HAZMAT requirements. The role may involve working in other stores from time to time and requires physical activity associated with retail work.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver a strong customer experience, maximize sales and KPIs, and build customer loyalty.
Support in-store selling and Omni-channel strategies and maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a point of contact for customer issues and concerns, analyze store trends, and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to improve team results and fill open positions.
Hold associates accountable to company policies and expectations, address associate concerns, and communicate relevant company information.
Build working relationships with Store Manager peers and maintain timely communication with AM/DM.
Foster diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
Support inventory management, ordering, shipment processing, payroll management, and appropriate scheduling.
Ensure store opening and closing procedures are performed correctly and complete company directives, assignments, and projects accurately and on time.
Maintain a safe store environment and ensure policies and procedures are followed and enforced.
Protect company assets by ensuring inventory and cash-control procedures are followed, including shrink, damages, and banking procedures.
Use available reporting, tools, and technology, and ensure HAZMAT training and execution requirements are met.
Perform duties that may include standing, walking, bending, crouching, stooping, stretching, reaching, and lifting shipment or record boxes.