Assistant Store Manager Sally Beauty 10204
About The Position
The Assistant Manager supports the Store Manager in leading associates, delivering exceptional customer experiences, overseeing store operations, and maintaining brand standards. The Assistant Manager is responsible for the primary duties when the Store Manager is absent. The role supports daily goals and activities to maximize sales, key performance indicators, and customer loyalty across in-store and omnichannel selling. It also includes training and developing associates, supporting hiring and recruitment, enforcing company policies, managing store processes and inventory, scheduling to business needs, and helping ensure safe, compliant store operations.
Requirements
- High school diploma or equivalent.
- Must be 18 years of age or older.
- Ability to lead or support a team of associates to meet business objectives.
- Ability to communicate effectively with the team and management.
- Scheduling availability to meet the needs of the business.
- Minimum 3+ years of retail sales/customer service experience preferred.
- At least 1+ year of prior management experience preferred.
Nice To Haves
- Cosmetology license is desirable but not required.
Responsibilities
- Supervise associates and support the planning and direction of daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and drive customer loyalty.
- Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
- Serve as a primary contact for resolving customer issues and concerns, and analyze store trends to anticipate customer demands.
- Train and develop associates, recruit candidates as needed, identify individual strengths and opportunities, and coach or counsel team members.
- Hold the team accountable to company policies and expectations, resolve associate concerns, and communicate relevant company information.
- Build working relationships with Store Manager peers and maintain timely communication with AM/DM.
- Foster diversity, inclusion, and belonging.
- Execute company processes through training, management, analysis, and continuous improvement, including processes supporting digital strategies and omnichannel fulfillment such as SFS, SDD, and BOPIS.
- Support inventory management through ordering and shipment processing, manage payroll hours according to business needs, and schedule appropriately.
- Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
- Maintain a safe store environment and enforce policies and procedures.
- Protect company assets by ensuring inventory and cash control procedures are followed, including procedures relating to shrink, damages, and banking.
- Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
- Perform primary duties when the Store Manager is not present.
Benefits
- Generous product discount and free sample products.
- Education regarding company products.
- Opportunity for growth.
- Medical insurance with pharmacy benefits for full-time associates.
- Dental insurance.
- Vision insurance.
- 401(k) retirement plan.
- Six paid holidays.
- Three to four floating holidays.
- Eighty to 160 hours of vacation time each year, depending on years of service.
- Life insurance.
- Disability insurance.
- Associate advocacy benefits.
- Voluntary benefits, including accident insurance, identity theft protection, and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
