Assistant Store Manager Sally Beauty 10204

CosmoProf • Silverdale, WA

1d

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering exceptional customer experiences, overseeing store operations, and maintaining brand standards. The role supports strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the role.

The Assistant Manager supervises and supports associates’ daily goals and activities to maximize sales and KPIs and build customer loyalty, with an emphasis on in-store selling and omnichannel service. The role also supports recruiting, training, coaching, and developing associates; maintaining store standards and compliance; managing inventory and payroll; and ensuring a safe store environment.

The position involves periods of standing and walking, recurring bending, crouching, stooping, stretching, and reaching, and recurring lifting of moderately heavy items such as shipment or record boxes. The Assistant Manager may occasionally work in other stores. The work environment includes retail stores, offices, meeting and training rooms, residences, and commercial vehicles, with normal safety precautions.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• At least 3 years of retail sales or customer service experience preferred.
• At least 1 year of prior management experience preferred.
• Ability to lead or support a team of associates in meeting business objectives.
• Effective communication skills with the team and management.
• Scheduling availability to meet the needs of the business.
• Ability to meet the physical requirements of the position, including standing, walking, bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items.

Nice To Haves

• Cosmetology license is desirable but not required.

Responsibilities

• Supervise and support associates’ daily goals and activities to deliver an exceptional client experience, maximize sales and KPIs, and drive customer loyalty.
• Support both the in-store selling model and omnichannel operations.
• Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
• Serve as a main point of contact for resolving customer issues and concerns.
• Analyze store trends and anticipate customer demands.
• Engage, train, and develop associates to achieve positive results.
• Use internal hiring platforms and recruit external candidates to fill positions as needed.
• Identify associates’ strengths and development opportunities, and address them through coaching or counseling.
• Hold the team accountable to company policies and expectations.
• Maintain positive associate relations by resolving concerns and sharing relevant company information.
• Build working relationships with Store Manager peers and maintain timely communication with the AM/DM.
• Foster diversity, inclusion, and belonging.
• Execute company processes through training, management, analysis, and continuous improvement.
• Ensure digital strategies and omnichannel fulfillment processes are used, including SFS, SDD, and BOPIS.
• Support inventory management through ordering and shipment processing.
• Manage payroll hours according to business needs and schedule appropriately.
• Ensure store opening and closing procedures are performed correctly.
• Follow through on company directives, assignments, and projects accurately and on time.
• Maintain a safe store environment and ensure policies and procedures are followed.
• Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
• Analyze and use available reporting, tools, and technology.
• Ensure stores comply with HAZMAT training and execution requirements.

Benefits

• Generous product discount and free sample products.
• Education regarding company products.
• Opportunity for growth.
• Medical insurance with pharmacy benefits for full-time associates.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Six paid holidays.
• Three to four floating holidays, depending on years of service.
• Eighty to 160 hours of vacation time each year, depending on years of service.
• Life and disability insurance.
• Associate advocacy benefits.
• Voluntary benefits, including accident insurance, identity theft protection, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED