Assistant Store Manager Sally Beauty 2893

CosmoProf•Columbus, OH

About The Position

The Assistant Manager supports the Store Manager in leading store associates and overseeing store operations to deliver a strong customer experience, meet sales and performance goals, and maintain brand standards. When the Store Manager is not present, the Assistant Manager is responsible for all primary duties. The role supports daily planning and execution across brand, people, operations, and safety/loss prevention, using business analysis, communication, coaching, and accountability to achieve business objectives. The position requires physical activity including extended periods of standing and walking, recurring bending, crouching, stooping, stretching, and reaching, and lifting moderately heavy items such as shipment or record boxes. The Assistant Manager may occasionally work in other stores. The work environment is a retail store and may also include offices, meeting and training rooms, residences, or commercial vehicles, with ordinary workplace risks and normal safety precautions.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Effective communication with team members and management.
Scheduling availability that meets the needs of the business.
The position requires extended standing and walking; recurring bending, crouching, stooping, stretching, and reaching; and lifting moderately heavy items such as shipment or record boxes.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver a strong customer experience, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel selling.
Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a main contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Train, develop, coach, and motivate associates; identify strengths and development opportunities, recruit candidates, and hold the team accountable to company policies and expectations.
Maintain positive associate relations, share relevant company information, communicate consistently with the Assistant Manager/District Manager, and build working relationships with Store Manager peers.
Foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including digital and omnichannel fulfillment strategies such as SFS, SDD, and BOPIS.
Manage inventory processes, payroll hours, and scheduling according to business needs; ensure store opening and closing procedures are completed correctly.
Follow through accurately and promptly on company directives, assignments, and projects.
Maintain a safe store environment and ensure safety policies and procedures are followed.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reports, tools, and technology, and ensure HAZMAT training and procedures are completed.