Assistant Manager - North Georgia Premium Outlets

Tumi•Dawsonville, GA

About The Position

The Assistant Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand while building client relationships and driving sales through outstanding service. The role supports store performance, people development, recruiting, scheduling and payroll administration, compliance, visual merchandising, and consistent delivery of a superior client experience. The ideal candidate is committed to client service and understands or is passionate about luxury, travel, fashion, and lifestyle markets.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback and new ideas.
Have strong sales and client-experience skills; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Demonstrate integrity and the ability to lead by example.
Have strong time-management skills.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Retail sales and client-experience background in the luxury market.

Responsibilities

Meet and exceed individual and store baseline sales goals and KPI targets, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate initiative and strategic thinking, support change, take responsibility for performance, and complete assigned tasks by deadlines.
Help train and develop associates through roleplay and coaching, and assist the Store Manager with associate training and development.
Complete quarterly personal development goal setting and provide coaching and feedback using company tools to support a 360-degree coaching culture.
Assist the Store Manager with recruiting and networking to hire high-performing team members and maintain a bench of potential candidates.
Communicate effectively with managers, peers, and team members; act ethically, collaborate, adapt to change, and remain calm while deescalating situations.
Assist the Store Manager with store scheduling, timecards, and payroll.
Maintain TUMI University training and follow company policies and procedures.
Ensure the store follows visual merchandising guidelines and directives.
Promote excellent client service by using client books and thank-you cards and executing event strategies to provide a consistent, superior client experience.

Benefits

Career pathing and guidance toward individual career growth.
Work-life balance.
Training and professional development initiatives.
Paid time off.
Pet insurance.
Tuition reimbursement.
Employee discount.
Employee Assistance Program (EAP).
Medical and dental insurance with partial employer contributions.
Vision insurance.
Company-paid basic life insurance.
Accidental Death & Disability Insurance.
Supplemental life insurance.
401(k) with company match.
Commuter benefits.
Eligible retail store associates may participate in a quarterly sales bonus program, subject to performance against the quarterly sales plan and possible proration.