Assistant Manager
About The Position
The Assistant Manager is responsible for managing restaurant operations in partnership with the General Manager or in the General Manager's absence. The role supports the company by maintaining an excellent working environment through leadership, direction, training, and development. It focuses on a guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements. QDOBA values the diversity and contributions of its employees and provides reasonable accommodations so qualified individuals with disabilities can perform the job's essential functions.
Responsibilities
- Manage daily activities to achieve excellent restaurant operational performance.
- Monitor staffing levels; recruit and interview candidates; and provide hiring recommendations.
- Train, develop, coach, and evaluate employee performance, and ensure employee training systems are fully implemented and followed.
- Assign activities and tasks to other team members.
- Identify and develop internal candidates for management and Team Leader positions.
- Treat employees with respect and dignity, and regularly recognize and reward their work.
- Comply with state and federal labor laws and regulations.
- Hold the restaurant team accountable for delivering excellent guest service and food quality in accordance with brand systems, procedures, and food safety requirements.
- Review practices and modify them as needed to continuously improve the guest experience.
- Interact with guests and the community, and respond to guest questions, concerns, and complaints in a timely, professional manner to ensure positive resolution and guest recovery.
- Maintain the brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
- Partner with the restaurant manager to use management information tools to analyze restaurant operational and financial performance.
- Identify trends and implement action plans for improvement.
- Develop long-term sales growth initiatives designed to drive profitable sales growth.
- Consider the cost-benefit impact of financial decisions and work to protect the brand.
- Monitor costs and adherence to the budget and restaurant goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
