Assistant Manager

Easterseals-Goodwill Northern Rocky Mountain • Billings, MT

12d

About The Position

The Assistant Manager assists with retail and production operations to achieve maximum sales potential and performs all management tasks in the manager’s absence. The role supports the manager with planning and training, sets a professional example for staff, and actively participates in the management team. The primary focus is production, although the Assistant Manager must also be knowledgeable and proficient in retail operations. The position is responsible for store performance and meeting budgets for revenue, payroll, and controllable expenses.

The Assistant Manager helps improve staff communication through regular meetings, develops staff through coaching and development plans, and takes action when staff do not meet expectations in accordance with HR direction. The role reviews production results, monitors productivity and addresses deficiencies, assists with staffing and salary forecasting, and supports timely and accurate HR, safety/asset protection, and accounting reports.

The role requires the ability to work flexible hours, including evenings and weekends, and may require shifts longer than usual or more than 40 hours per week. Occasional overnight travel and weekend work may be required if applicable. Applicants must have reliable transportation, a valid driver’s license, personal vehicle insurance, and pass a DMV check and background check. Physical duties include moving around the facility and community, lifting and carrying 20–100 pounds with assistance as needed, standing and walking for an entire shift, and tolerating temperature and humidity changes.

Requirements

• Be sensitive to guest needs and wishes.
• Have computer experience and competence using the internet and a variety of software applications.
• Have strong interpersonal, communication, monetary, organizational, and decision-making skills.
• Be able to read, write, and speak English to communicate with staff and guests.
• Be able to move independently or with reasonable accommodation within the facility and community.
• Be physically and mentally able to perform the job requirements.
• Be able to lift and carry 20–100 pounds with team lifting or mechanical assistance.
• Be able to stand, stoop, bend, or carry for extended periods, go up and down steps, and stand and walk for an entire shift.
• Tolerate extreme changes in temperature and humidity.
• Be able to work flexible hours, evenings, weekends, or longer shifts if needed; more than 40 hours per week may be required.
• Have reliable transportation, a valid driver’s license, and proof of personal vehicle insurance.
• Pass a DMV check and complete a background check.
• Have 0–2 years of retail or comparable management experience.

Nice To Haves

• Ability to work effectively with people with disabilities or other special needs.
• Experience with profit and loss, sales, or cost management accountability.

Responsibilities

• Assist with retail and production operations to achieve maximum sales potential.
• Perform management tasks in the manager’s absence.
• Assist the manager with planning and training.
• Set a professional example for staff and participate actively in the management team.
• Conduct regular staff meetings, including daily toolbox talks, monthly department meetings, and weekly management team meetings.
• Develop staff through coaching conversations and development plans, and take action when staff fail to meet expectations in accordance with HR direction.
• Review production results daily, weekly, and monthly.
• Monitor staff productivity, establish standards and goals, and take appropriate action to correct deficiencies.
• Maintain knowledge and proficiency in retail operations while focusing primarily on production.
• Assist the manager in using the staffing model consistently and accurately to schedule staff and forecast, plan, and track salary expenditures.
• Assist with timely and accurate paperwork and electronic reporting related to HR, safety/asset protection, and accounting.
• Help ensure store performance meets budgets for revenue, payroll, and controllable expenses.

Benefits

• Medical, vision, dental, and voluntary products.
• Paid Time Off (PTO).
• 401(k) retirement plan with up to a 4% contribution.
• Tuition assistance.
• Flexible Spending and Health Savings Accounts.
• 10% discount on ESGW services.
• Employee wellness program.
• 30% discount at Goodwill stores.
• Potential eligibility for Public Service Loan Forgiveness on qualifying loans, subject to program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed