Assistant Manager

Taco Bell (Southern Multifoods, Inc.)•Fort Worth, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The position works under general supervision and involves continuous contact with customers and employees. Eight to eighteen months is normally required to gain job knowledge. The Assistant Manager helps manage restaurant operations, supports hiring, training, and performance reviews, handles accounting responsibilities and reports, administers the ACT program, prepares orders to specifications and quality standards, and operates kitchen equipment. The role also prioritizes customer service and helps maintain quality, service, cleanliness, and a positive atmosphere. Shift Leaders and Team Members are supervised when the Assistant Manager is the manager in charge (MIC). Work conditions may include extreme temperatures and high noise levels. During busy periods, the employee may need to work without food or drink. The role requires standing, walking, lifting up to 50 pounds, and stooping during approximately 90% of shift time.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast-food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest, assertive, and aggressive while remaining well mannered.
Pay attention to detail, cope with pressure, and remain calm in challenging situations.
Work as a team member and perform job duties with minimal disruption to customers or fellow employees.
Tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Work as part of a team to assure consistent customer satisfaction through excellent quality, service, and cleanliness.

Nice To Haves

High school diploma or GED.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Promote excellence in quality, service, and cleanliness.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all equipment.
Supervise Shift Leaders and Team Members when serving as manager in charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.