Assistant Manager

Scenthound Jacksonville Glen Kernan, FL • Jacksonville, FL

7d • $18 - $22

About The Position

The Scenter Assistant Manager is a hands-on leadership role at Scenthound, combining leadership, sales expertise, and exceptional customer service. The Assistant Manager supports day-to-day Scenter operations, with an emphasis on key performance indicators such as Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio. The role involves leading and developing employees, promoting dog wellness and safety, maintaining service quality, and addressing client needs.

Requirements

• Customer service experience in retail or restaurants.
• Strength to lift up to 70 pounds.
• Stamina to stand for long periods of time.
• Reliable transportation.
• Willingness to work in a smoke-free environment.
• Effective communication with team members and dog parents.
• Leadership, coaching, and mentorship abilities.
• Problem-solving skills.
• Attention to detail.
• Time-management skills, including the ability to make an efficient schedule.
• Computer and technology proficiency.
• Accountability and ability to hold oneself and others to a high quality of services.
• Confident, independent, adaptable, detail-oriented, compassionate, and able to lead with integrity and honesty; a love of dogs.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Provide leadership, guidance, and mentorship for Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, employee audits, and training.
• Promptly and accurately communicate information from upper management to the team.
• Identify when and where help is needed and provide assistance to keep the Scenter on schedule.
• Create an environment conducive to teamwork, open communication, and Scenthound values.
• Manage client expectations and resolve customer concerns.
• Ensure the safety of dogs and team members at all times.
• Adhere to Scenthound sanitary and cleaning practices.
• Manage day-to-day operations with an emphasis on key performance indicators, including Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio.
• Recruit and hire employees and help create a happy and effective team.
• Create efficient schedules and hold oneself and others accountable for high-quality services.

Benefits

• Performance-based bonuses.
• Competitive salary and hourly base pay, plus tips.
• Employee discounts.
• Free food and snacks.
• Free uniforms.
• Opportunity for advancement, including a direct career growth path to Manager or Lead Trimmer/Groomer positions.
• Paid time off, including paid vacation and holidays.
• Training and development.
• Merit-based pay increases.
• Complimentary hygiene services for your dog.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed