Assistant Manager

Hibbett•Fredericksburg, TX

21h•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on store operations and administrative duties, including determining methods and approaches to accomplish store goals. The role requires knowledge of each product area or department, upholding the policies, procedures, and standards in the visual manual, and promoting merchandise while providing outstanding customer service. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The position also supports recruiting, training, and evaluating personnel; monitors inventory, sales, and expenses; directs staff; and helps maintain profitability and quality customer service. It performs general administrative work as needed and protects company assets and financial information by supporting effective internal controls and reporting potential fraud risks.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience, preferably in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Help maintain quality customer service and provide exceptional service, including assisting customers on entry and during peak periods.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Protect company assets and financial information by ensuring the accuracy and effectiveness of internal controls and reporting potential fraud risks.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.