Assistant Manager

Southern Multifoods•Crowley, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and promotes excellence in quality, service, cleanliness, and hospitality. It involves continuous contact with customers and employees, operating kitchen equipment, and performing management, accounting, reporting, and employee-support duties under general supervision. Job knowledge normally takes eight to eighteen months to acquire.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Good hearing to work with customers and employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty, assertiveness, and the ability to remain well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality, and foster a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Supervise Shift Leaders and Team Members when acting as Manager in Charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Prioritize workload by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.
Follow verbal and written instructions and work as a team member to support consistent customer satisfaction.