Assistant Manager

Southern Multifoods•Gun Barrel City, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures efficiency and quality across restaurant operations. The role helps maintain customer satisfaction through quick, efficient service and quality products, and supports excellence in quality, service, and cleanliness. It also promotes a positive, cooperative atmosphere among employees and customers and requires knowledge of restaurant equipment and operations. The position is performed under general supervision and involves continuous contact with customers and employees. Training normally takes eight to eighteen months to gain job knowledge.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and coworkers and to work the drive-through when necessary.
Good vision to observe store operations and operate kitchen equipment safely.
Honesty, assertiveness, and the ability to remain well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to maintain consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness, and promote a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
When acting as manager in charge, supervise Shift Leaders and Team Members.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.