Assistant Manager

Taco Bell (Southern Multifoods, Inc.)•White Oak, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role works under general supervision, involves continuous contact with customers and employees, and normally requires eight to eighteen months to gain job knowledge. When acting as the Manager in Charge (MIC), the position supervises Shift Leaders and Team Members. The Assistant Manager supports hiring, training, employee performance reviews, accounting, reporting, and administration of the ACT program. The role also includes preparing customer orders to specification, providing friendly service, maintaining quality, service, cleanliness, and hospitality standards, operating kitchen equipment, and reporting repair needs. Work may involve extreme temperatures, high noise levels, and busy periods without food or drink.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing to work with customers and coworkers and operate the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest, assertive, and aggressive while remaining well mannered.
Pay attention to detail, cope with pressure, and remain calm in challenging situations.
Work as a team member and perform duties with minimal disruption to customers and coworkers.
Tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Work as part of a team to provide consistent customer satisfaction through quality, service, and cleanliness.

Nice To Haves

High school diploma or GED.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Maintain quality, service, cleanliness, and hospitality standards.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate and maintain knowledge of all kitchen and restaurant equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the Manager in Charge.