06437 Assistant Store Manager

Sally Beauty Holdings•Bel Air, MD

18d•$17 - $18

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and carry out strategies to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the role. The Assistant Manager supervises daily associate goals and activities to provide an exceptional customer experience, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel selling. The role maintains brand standards, handles customer concerns, analyzes store trends, and supports team development, recruiting, and accountability. It also ensures company processes and digital fulfillment strategies are followed, supports inventory and payroll management, and helps maintain safe operations and loss-prevention controls.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and drive customer loyalty through in-store and omnichannel selling.
Ensure brand standards are met, including merchandising, planograms, marketing, back-room standards, and dress code.
Serve as a point of contact for customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates; identify strengths and development opportunities; and hold the team accountable to company policies and expectations.
Maintain positive associate relations, share relevant company information, communicate consistently with Assistant Manager and District Manager colleagues, and foster diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement, including omnichannel fulfillment such as SFS, SDD, and BOPIS.
Support inventory management, shipment processing, payroll-hour management, and appropriate scheduling.
Ensure store opening and closing procedures are completed correctly and follow through promptly and accurately on company directives, assignments, and projects.
Maintain a safe store environment and enforce safety and loss-prevention policies and procedures.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and procedures.
Perform all primary duties when the Store Manager is not present.