Assistant Manager

Petco•Ardmore, PA

8d•Onsite

About The Position

The Assistant Manager supports the General Manager in running a high-performing Pet Care Center. This leadership role involves leading store partners, caring for pets, delivering exceptional customer experiences, and serving as the lead in the General Manager’s absence. The Assistant Manager helps develop talent, drive business results, and ensure daily operational excellence. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Work is mostly indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. The position requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. The Assistant Manager must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. The role includes regular customer interaction, cashiering, and point-of-sale transactions, and working near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is required for evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential functions.

Requirements

At least 2 years of retail experience, including supervisory or management experience.
Demonstrated ability to lead, coach, and motivate a team.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with point-of-sale systems and Microsoft Office applications.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Passion for animals and knowledge of pet care are strongly preferred.

Responsibilities

Uphold Petco animal care standards and ensure animals’ health, safety, and proper handling.
Promote a safe and welcoming environment for pets, pet parents, and partners.
Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
Support hiring, onboarding, training, and ongoing development of store partners.
Provide coaching, feedback, and recognition to strengthen partner performance and engagement.
Maintain a clean, organized, and visually appealing store.
Support daily store operations and lead from the floor to drive sales, service, and operational goals.
Monitor store performance metrics and share results and insights with the General Manager.
Assist with inventory control, merchandising execution, and promotional events.
Take on leadership responsibilities and make decisions in the General Manager’s absence.
Resolve escalated customer concerns promptly and professionally.
Model Petco values, behaviors, and service standards.
Coach partners in selling skills, pet care knowledge, and customer engagement.
Support a positive, inclusive, and collaborative team culture, as well as performance management and accountability.
Execute merchandising standards and ensure accurate inventory levels.
Support labor efficiency, task prioritization, and operational routines.
Ensure compliance with company policies, procedures, and safety standards.
Perform additional duties as needed to support business needs.
Provide customer assistance and perform cashiering and point-of-sale transactions.