Assistant Manager

Southern Multifoods•Saginaw, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and promotes excellence in quality, service, and cleanliness. It helps maintain a positive, cooperative atmosphere among employees and customers and requires knowledge of restaurant equipment and operations. The position is performed under general supervision and involves continuous contact with customers and employees. Normally, eight to eighteen months are required to gain job knowledge. The role may supervise Shift Leaders and Team Members when acting as the Manager in Charge (MIC). Work may take place in areas with extreme temperatures and high noise levels, and busy periods may require working without food or drink.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and safely operate kitchen equipment.
Honesty.
Ability to be assertive and decisive while remaining well-mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to maintain consistent customer satisfaction through excellent quality, service, and cleanliness.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with managing all restaurant operations.
Ensure customer satisfaction by providing quick, efficient service and quality products.
Promote and maintain excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate restaurant equipment.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the MIC.