Assistant Manager

World Market • Nashville, TN

7d

About The Position

The Assistant Manager plays a key leadership role in driving sales and profitability, fostering a customer-first selling culture, and executing daily business priorities. In partnership with the Store Manager, this role leads and develops a high-performance team while maintaining World Market’s values, brand, policies, and operational standards. Leadership responsibilities may cover one or more areas, including Customer Experience, Freight Flow, Operations, and Merchandising. The assigned area depends on business needs as well as the candidate’s experience, skills, and career goals.

The Assistant Manager plans and executes daily business tasks assigned by the Store Manager and performs those duties in the Store Manager’s absence. The role includes coaching, training, performance management, business analysis, loss prevention, inventory management, and maintaining a safe work environment. A flexible schedule, including nights, weekends, and holidays, is required based on business needs. The position requires standing for extended periods, bending, climbing ladders, and lifting up to 40 lbs. as needed.

Requirements

• Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Ability to plan and prioritize according to business needs.
• Strong sense of urgency.
• Attention to detail.
• Creative problem-solving skills.
• Sound decision-making skills.
• Effective delegation skills.
• Ability to execute daily priorities efficiently.
• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed.
• Minimum age of 21 years.

Nice To Haves

• A minimum of 2+ years of leadership experience in a fast-paced specialty retail environment is preferred.

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values.
• Analyze business trends using available reporting, identify business opportunities, and take appropriate action.
• Exemplify, maintain, and foster World Market’s culture and values.
• Plan and execute daily business tasks and duties assigned by, and in the absence of, the Store Manager.
• Recruit, develop, and retain a high-performance, customer-focused team aligned with company values through training, recognition, and performance management.
• Use company tools and training resources to educate associates and validate their execution of key business functions.
• Validate and maintain Loss Prevention policies and procedures and inventory management initiatives.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.

Benefits

• Flexible scheduling that supports lifestyle and work-life balance.
• Up to 30% shopping discount for the associate and a designated shopper.
• Wellness resources.
• Anniversary and recognition programs.
• Hands-on training for career growth.
• Medical, dental, and vision insurance, subject to eligibility.
• 401(k) savings plan; associates are eligible after three months of service.
• Employee Assistance Program.
• Prescription drug coverage for full-time associates, subject to eligibility.
• Life insurance for full-time associates, subject to eligibility.
• Flexible Spending benefits for full-time associates, subject to eligibility.
• Commuter benefits for full-time associates, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed