Assistant Manager

Southern Multifoods•Stephenville, TX

About The Position

The Assistant Manager assists with restaurant management responsibilities and ensures efficient, high-quality operations. The role supports customer satisfaction through quick service and quality products, maintains quality, service, cleanliness, and hospitality standards, and helps create a positive atmosphere for employees and customers. It involves continuous contact with customers and employees and is performed under general supervision. The job typically requires eight to eighteen months of training to gain job knowledge. The work area may have extreme temperatures and high noise levels, and employees may need to work without food or drink during busy periods.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to quality, service, cleanliness, and hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to communicate with customers and employees and work the drive-through when needed.
Good vision to observe store activity and operate kitchen equipment safely.
Honesty.
Ability to be assertive and energetic while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers and fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly and according to specifications, maintaining the highest possible quality.
Work with the team to provide consistent customer satisfaction through quality, service, and cleanliness.
Prioritize customers first, followed by maintaining the dining room and then the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repair needs to the Maintenance Department.
Maintain a positive and cooperative atmosphere among employees and customers.
Provide quick, efficient service and quality products while upholding quality, service, cleanliness, and hospitality guidelines.