Assistant Manager
About The Position
The Assistant Manager assists the General Manager with oversight of gym operations to provide an exceptional “Judgment Free” experience for members and staff and support a financially successful club. The role leads employees in a positive, motivating manner and supports their training and development. The Assistant Manager oversees staffing, customer service, front-desk activities, facility cleanliness and maintenance, safety, marketing promotions, selected financial tasks, HR documentation, and tracking operational statistics. The position is full-time and located in Midwood, Brooklyn, New York, with an hourly salary range of $18.50 to $18.50.
Requirements
- At least 1 year of supervisory experience.
- At least 2 years of customer service experience.
- Must be at least 18 years of age.
- Basic computer proficiency.
- Upbeat and positive attitude.
- Punctuality and dependability.
- Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
- Strong communication skills with staff and customers.
- Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
- Ability to stand and walk continually during a shift.
- Ability to talk continually in person or on the phone during a shift.
- Ability to work occasional overnight (third) shifts.
- Ability to occasionally lift up to 50 pounds.
- Ability to perform tasks involving bending, climbing, balancing, kneeling, crouching, and twisting.
- Ability to work around toxic chemicals, including cleaning products.
Nice To Haves
- High school diploma or GED equivalent preferred.
Responsibilities
- Recruit, hire, train, and develop Member Service Representatives, Trainers, and Custodians.
- Create and maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer service guidelines.
- Schedule team members and ensure all shifts are covered.
- Lead by example and train and coach direct reports to promote accountability and adherence to company values and goals.
- Resolve team member issues or concerns and discuss disciplinary measures with the General Manager or Area Manager.
- Handle front-desk activities, including answering phones, checking members into the system, signing up new members, giving tours to prospective members, and addressing member requests, issues, and questions.
- Ensure the gym opens and closes promptly.
- Oversee facility cleanliness and maintenance, including personally taking responsibility for the largest daily cleaning section.
- Ensure the safety of employees, members, and club property.
- Identify and communicate equipment repair needs in a timely manner.
- Manage marketing efforts by ensuring the team knows about and is trained on promotions.
- Authorize expenditures and refunds.
- Make daily bank deposits.
- Prepare HR-related forms and send them to the Corporate Human Resources Team.
- Track weekly, monthly, and annual statistics and reports.
- Provide backup support when a team member is absent.
Benefits
- Career growth opportunities.
- Discounts on merchandise sold at the club.
- Free Black Card gym membership to all in-network clubs and family discounts.
- Medical benefits.
- 401(k).
- Supplemental insurance.
- Discounts on movie tickets, theme parks, hotels, attractions, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
