Assistant Manager

Taco Bell (Southern Multifoods, Inc.)•Emory, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and promotes excellence in quality, service, and cleanliness. It also helps create a positive, cooperative atmosphere among employees and customers and requires knowledge of restaurant equipment and its operation. The position assists with hiring, training, and reviewing employee performance; performs accounting responsibilities and prepares reports for the home office; administers the ACT program; and supports all restaurant operations. The role involves frequent contact with customers and employees and is performed under general supervision. Training normally takes eight to eighteen months to gain job knowledge. When acting as MIC, the position supervises Shift Leaders and Team Members.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast-food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest.
Be assertive and aggressive while remaining well mannered.
Pay attention to detail, cope with pressure, and remain calm in challenging situations.
Work as a team member and perform duties with minimal disruption to customers or fellow employees.
Tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Work as part of a team to ensure consistent customer satisfaction through excellent quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to provide consistent customer satisfaction through excellent quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repair needs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as MIC.