About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, food management, paperwork, store cleanliness, marketing, and profitability. The manager sets an example for the crew and follows all policies and procedures while expecting the same from team members. The role also involves working to a schedule, maintaining store standards and a professional image, providing great customer service, and meeting attendance and punctuality expectations. General store duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing phone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. On-the-job orientation and training are provided. The position requires communicating with customers and coworkers in person and by telephone, processing orders using a computer keyboard or touchscreen, performing accurate calculations and making change, and directing activities while handling repetitive tasks and working under stress. Work takes place in a pizza store and includes exposure to varying outdoor weather, changing temperatures, food odors, cornmeal dust, cramped areas such as a walk-in cooler, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical duties include standing for most tasks, walking short distances, sitting to complete paperwork, lifting and carrying supplies, pushing or pulling trays on dollies, occasional stair or ladder use, and repeated bending and stooping.

Requirements

  • Ability to use judgment, perform basic arithmetic accurately and quickly, and multitask.
  • Ability to make correct monetary change.
  • Ability to comprehend and give correct written instructions.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and the ability to make precise movements rapidly and accurately.
  • Ability to use a computer keyboard or touchscreen to enter orders.
  • Ability to meet attendance and punctuality expectations and have transportation to and from work.
  • Ability to work under stress and meet strict quality-control standards.
  • Ability to perform the physical duties described, including standing, lifting and carrying supplies, pushing or pulling trays, occasional climbing, and repeated bending.

Responsibilities

  • Take responsibility for all activities during the shift.
  • Control costs, inventory, and cash.
  • Manage customer relations and provide great customer service.
  • Set an example for the crew and follow all policies and procedures, expecting the same from team members.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain the store's image, standards, and cleanliness.
  • Support marketing and store profitability.
  • Operate store equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory and complete associated paperwork; and clean equipment and the facility.
  • Communicate with customers and coworkers in person and by telephone, and enter orders using a computer keyboard or touchscreen.
  • Direct activities, perform repetitive tasks, work independently and with others, and make judgments and decisions.
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