Assistant Manager

NATIONAL COMMUNITY RENAISSANCE•Humble, TX

8d•$23 - $25•Onsite

About The Position

The Assistant Community Manager assists the Community Manager with the overall administration and maintenance of the physical property. The role reports to the Community Manager and Regional Property Manager and supports property operations, resident services, leasing, compliance, and maintenance coordination. The position is full-time and based at Countryside Village in Humble, Texas, with an hourly salary range of $23.00 to $25.00.

Requirements

High school education or equivalent.
Proficiency in verbal and written communication.
At least 1 to 2 years of property management experience, preferably in affordable housing.
At least one year of administrative experience.
Understanding and comprehension of budgeting.
At least one year of customer service experience.
Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Basic bookkeeping knowledge and understanding of general mathematical principles.
Physical ability to sit, walk, and operate a computer; occasionally lift up to 25 pounds and climb stairs.

Nice To Haves

Tax Credit Specialist (TCS) certification is encouraged for professional development; it is required for promotion to Community Manager.

Responsibilities

Maintain resident files in accordance with compliance requirements and property management policies and regulations.
Assist with marketing and advertising vacancies in accordance with the property’s Affirmative Fair Housing Marketing Plan.
Help maintain the property waiting list in accordance with the Tenant Selection Plan.
Process housing applications in accordance with the property’s affordable housing covenants.
Assist with preparing deposits for banking and make daily bank runs.
Post resident payments in Yardi promptly.
Assist the Community Manager with required month-end management reports.
Help maintain work orders and post them in Yardi.
Assist with preparing office and maintenance supply orders in accordance with the approved property budget.
Coordinate with maintenance personnel to meet vacancy turn times.
Prepare late notices and notices to pay rent.
Assist the Community Manager with legal proceedings.
Show available units.
Maintain general office and resident files.
Proactively shop the competition and support marketing efforts.
Assist residents when requested and respond to resident complaints in a timely, professional manner.
Record traffic in the software program daily.
Follow up with prospect guest cards or send a thank-you response within 24 hours of a visit.
Attend company-sponsored team development events, which may occasionally include overnight stays away from home.
Assist the Community Manager in maintaining 100% occupancy.
Help ensure residents have a clean, safe, and well-maintained community.
Maintain positive relationships with CORE internal departments.
Assist the Community Manager with processing annual recertifications within established timelines.
Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality.
Perform other duties as requested.