Assistant Manager

Southern Multifoods•Carthage, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures efficient, high-quality restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain excellence in quality, service, cleanliness, and hospitality. The Assistant Manager works under general supervision and has continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain the required job knowledge. The role may supervise Shift Leaders and Team Members when acting as the Manager in Charge (MIC). It includes assisting with restaurant operations and employee hiring, training, and performance reviews; performing accounting responsibilities and preparing reports for the home office; administering the ACT program; preparing customer orders to specifications; operating kitchen equipment; and reporting equipment or facility repair needs to the Maintenance Department. The work environment may have extreme temperatures and high noise levels. During busy periods, the employee may need to work without food or drink. Physical demands include standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest, assertive, and aggressive while remaining well mannered.
Be able to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Be able to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Be able to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Be able to work as part of a team to maintain consistent customer satisfaction through excellent quality, service, and cleanliness.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Promote a positive and cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant and kitchen equipment.
Supervise Shift Leaders and Team Members when acting as MIC.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.