Assistant Manager

Bagel Brands•Maplewood, MN

8d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about the store and more broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM helps run the store and positively impact the team and community. The role calls for a leader committed to development, learning, and bringing Caribou’s purpose and values to life. The position description provides a general overview of the work and notes that duties may change over time.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop an understanding of the business to the level of a General Manager over the course of a year.
Create positive guest connections and teach the team to do the same.
Promote speed through effective deployment, in-the-moment problem-solving, and team motivation.
Help achieve sales goals by connecting speed with service.
Lead problem resolution with calm, professionalism, emotional maturity, and active listening.
Connect day-to-day behaviors with business results while developing an understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their connection to business success.
Manage store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory when necessary.
Consider the success of the whole store, including the shifts that come before and after.
Identify root causes of problems and pursue sustainable solutions.
Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal development, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Lead with a broader view of the Caribou brand, from shift to store, district, and company.
Champion the company’s culture, purpose, and values in every interaction.
Build an open and trusting relationship with the General Manager.
Pursue goals and create day-making experiences for guests.