Assistant Manager

Southern Multifoods•Lake Worth, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through prompt service and quality products, and helps maintain excellence in quality, service, cleanliness, and hospitality. The Assistant Manager works under general supervision and has continuous contact with customers and employees. Typical job training takes eight to eighteen months to gain job knowledge. The position supervises Shift Leaders and Team Members when acting as Manager in Charge (MIC). Responsibilities include supporting restaurant operations and employee management, performing accounting and reporting duties, and serving customers while maintaining a positive, cooperative atmosphere. Work may involve extreme temperatures and high noise levels, and may require working without food or drink during busy periods.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to quality, service, cleanliness, and hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to communicate with customers and coworkers and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Must be honest, assertive, and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to maintain consistent customer satisfaction through teamwork and excellent quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Help ensure quick, efficient service, quality products, and customer satisfaction.
Maintain quality, service, cleanliness, and hospitality standards.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, accurately, and to specifications while maintaining the highest possible quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as MIC.