Assistant Manager

Planet Fitness•Lake Ronkonkoma, NY

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations and delivering an exceptional Judgement Free member experience. The role leads team members in completing tasks, supports club priorities and KPI goals, and helps ensure team members have the tools and training to provide a positive member experience. It includes substantial involvement in team-member onboarding and training, coaching, resolving employee concerns, and providing backup staffing as needed. The Assistant Manager also supports day-to-day club operations, including member service, membership and retail transactions, cleaning and sanitizing, safety checks, and addressing maintenance and facility concerns. The role requires regular movement throughout the club, communication with members and team members, and lifting up to 75 pounds.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals and perform frequent cleaning and sanitizing.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

9–12 months of experience in a customer service environment.
9–12 months of experience supervising and leading a team.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model and coach behaviors that provide an outstanding member experience.
Assist in resolving employee concerns and provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and game plan with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests, assist with questions or concerns, and help them check in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Call prospective members, conduct tours, and assess membership needs.
Complete retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas to identify and promptly address safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.