Assistant Manager

Southern Multifoods•Palestine, TX

About The Position

The Assistant Manager assists with management responsibilities and supports the efficiency and quality of restaurant operations. The role helps ensure customer satisfaction through quick, efficient service and quality products, and promotes excellence in quality, service, cleanliness, and hospitality. The Assistant Manager works under general supervision, has continuous contact with customers and employees, and typically requires eight to eighteen months of training to gain job knowledge. When acting as manager in charge (MIC), the position supervises Shift Leaders and Team Members.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting, scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty, assertiveness, and the ability to remain well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers and fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to help ensure consistent customer satisfaction through excellent quality, service, and cleanliness.

Nice To Haves

High school diploma or GED.

Responsibilities

Assist with management of all restaurant operations.
Help ensure quick, efficient service, quality products, and customer satisfaction.
Maintain excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly and according to specifications and quality standards.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then the work area.
Operate and maintain knowledge of all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as manager in charge (MIC).