Assistant Manager

Leeds West Groups•Topeka, KS

5d•$42,000 - $45,000•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in overseeing daily automotive retail and repair operations. The role requires professional integrity, leadership, business acumen, knowledge of automotive industry practices, and a commitment to quality work, customer service, and business goals. The position exercises discretion and independent judgment on matters that significantly affect business operations. The Assistant Store Manager helps manage employees, workflow, customer satisfaction, sales, inventory, expenses, safety, and store performance. They may serve as Manager on Duty when the Store Manager is absent and act as a facility key holder, including completing opening and closing procedures. The role collaborates with the Store Manager and senior management on business plans, budgets, initiatives, and employment decisions. This is a full-time, salaried exempt, on-site position requiring at least 50 hours per week. Operations generally run Monday through Saturday, with Sunday operations at some locations; schedules vary according to location and business needs. Long hours and frequent weekend work are regularly required. The position involves up to 50% travel between local stores, with overnight travel under 5% unless assigned otherwise.

Requirements

At least 18 years of age.
Active, unrestricted driver's license.
High school diploma or equivalent.
At least three years of related experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Satisfactory completion of any job-related background screening required for the position, consistent with applicable law.
Satisfactory completion of a Motor Vehicle Record check and ability to maintain a driving record meeting company requirements.
Strong integrity and people-management skills; ability to build trust, lead with emotional intelligence, and balance empathy with accountability.
Excellent analytical, decision-making, problem-solving, active-listening, verbal and written communication, interpersonal, supervisory, diplomatic, and leadership skills.
Excellent sales and customer-service skills.
Strong knowledge of automotive retail and service operations, business management, financial principles and procedures, and industry best practices.
Working knowledge of automotive systems, services, diagnostics, and repair processes sufficient to support customer service, workflow management, quality oversight, and safe operations.
Strong organizational skills and attention to detail, and excellent time management.
Proficiency with technology and business software systems, including Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, provide and receive constructive feedback, manage priorities, multitask, complete objectives with minimal supervision, and meet consistent attendance expectations.
Ability to perform the essential functions of a supervisory and managerial role in an automotive retail and repair environment, with or without reasonable accommodation.
Ability to regularly stand, walk, reach, and use hands for computer, phone, paperwork, and other business equipment; occasional driving, bending, stooping, kneeling, crouching, or lifting and carrying items up to 50 pounds may be required.
Ability to visually inspect the work environment and communicate effectively with customers, employees, and others, with or without reasonable accommodation.

Nice To Haves

Bachelor's degree in business management or a related field.
Three years of leadership, supervisory, or management experience.

Responsibilities

Assist the Store Manager with daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure services are completed efficiently and accurately in compliance with company, safety, and industry standards.
Monitor and analyze key performance indicators to assess shop performance and identify improvements.
Help develop and implement customer-retention and business-growth strategies to achieve sales, profitability, and other business objectives.
Deliver customer service and support customer satisfaction through effective interactions, sales and promotion practices, financing options, quality repairs, follow-ups, customer reviews, and prompt resolution of concerns and complaints.
Help manage inventory and shrinkage, costs and expenses, P-Card use, payroll, and injury and damage claims to support budgets and business objectives.
Serve as a facility key holder and complete opening and closing procedures, including deposits, system close-outs, and responses to after-hours alarms or security concerns.
Help reduce workplace safety risks, injuries, and damages through training, enforcement, and compliance with OSHA and company safety policies and industry practices.
Ensure test drives follow company procedures, safety practices, and traffic laws.
Ensure employees maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, and budgets.
Supervise employees by directing work, training, developing, mentoring, supporting, evaluating, and disciplining them in collaboration with the Store Manager.
Participate in and provide recommendations that carry particular weight in hiring, firing, advancement, promotion, and other employee status changes.
Coordinate with the Store Manager on significant employment decisions before they are made or communicated; the Store Manager is the highest on-site leadership authority.
Support an inclusive, respectful, high-performing team culture that develops employees, builds bench strength, supports business goals, and promotes customer service.
Lead by example, set expectations, coach and give feedback, recognize performance, and address concerns promptly and fairly.
Implement and enforce business and leadership initiatives, policies, procedures, best practices, and programs through meetings, training, audits, and other leadership activities.
Manage employee workflow, work quality, and schedules in coordination with the Store Manager.
Act as Manager on Duty when the Store Manager is absent.
Perform other duties as assigned.