Assistant Manager

Southern Multifoods•Royse City, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role focuses on customer satisfaction through quick, efficient service and quality products, while maintaining excellence in quality, service, and cleanliness. The Assistant Manager helps create a positive, cooperative atmosphere among employees and customers and maintains knowledge of restaurant equipment and its operation. The position works under general supervision and involves continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain the necessary job knowledge. Working conditions may include extreme temperatures in the work area, high noise levels, and occasions when working without food or drink during busy periods.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertive and aggressive manner while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.
Prioritize workload by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Ensure customer satisfaction through quick, efficient service and quality products.
Help maintain a positive and cooperative atmosphere among employees and customers.
When acting as MIC, supervise Shift Leaders and Team Members.