Car Wash Operations Assistant Manager

Nouria•Nashua, NH

About The Position

Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support the daily operations of a high-volume car wash facility. The role works closely with the Site Manager to maximize site performance, develop team members, and ensure customers receive an excellent experience. The Assistant Manager may lead shifts and oversee operations in the Site Manager’s absence. The position involves supporting staffing, scheduling, coaching, customer service, sales and membership growth, inventory, safety and regulatory compliance, and operational performance reviews. It requires flexible availability, including at least one weekend day and, as needed, evenings, weekends, and holidays. Team members may work up to 50 hours per week, with additional hours as business needs require. The role includes outdoor work in temperatures from -10°F to 100°F and physical activity such as standing, walking, and moving around vehicles for extended periods, as well as lifting, carrying, and holding up to 50 pounds.

Requirements

Must be at least 18 years of age.
Able to work up to 50 hours per week, with additional hours as business needs require.
Flexible availability to cover shifts, including evenings, weekends, and holidays if needed.
Required to work at least one weekend day; open availability based on operational needs.
Able to lift, carry, and hold up to 50 pounds.
Able to work outdoors in temperatures ranging from -10°F to 100°F.
Able to stand, walk, and move around vehicles for extended periods.
High school diploma or equivalent is listed under preferred qualifications.

Nice To Haves

Supervisory or leadership experience; car wash, automotive, retail, or service-industry experience is a plus.
Ability to motivate, coach, and support a high-performing team.
Strong organizational, communication, and multitasking skills.
Customer-first mindset and commitment to exceptional service.
Basic knowledge of car wash equipment, maintenance practices, and safety standards.
Proficiency with Microsoft Office and basic operational software systems.
High school diploma or equivalent.

Responsibilities

Assist in supervising daily site operations, including staffing support, scheduling assistance, coaching, and performance feedback.
Help ensure the facility, equipment, and grounds are clean, safe, and fully operational.
Support workflow and vehicle-throughput improvements to reduce wait times and enhance the customer experience.
Address customer inquiries, feedback, and concerns promptly and professionally.
Assist with sales initiatives and membership growth strategies to drive revenue and customer retention.
Monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
Enforce company safety procedures and regulatory compliance standards.
Support review of operational reports, KPIs, and performance metrics to improve site performance.
Partner with the Site Manager to execute site-specific goals and business initiatives.
Help resolve employee and customer concerns to maintain a positive, productive environment.
Lead shifts and oversee operations in the Site Manager’s absence when needed.
Help maintain the physical condition, safety, cleanliness, and overall appearance of store facilities.