Car Wash Operations Assistant Manager

Nouria•Auburn, ME

About The Position

Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support daily operations at a high-volume car wash facility. The role works closely with the Site Manager to maximize site performance, develop team members, and deliver an exceptional customer experience. The Assistant Manager may lead shifts and oversee operations in the Site Manager’s absence.

Requirements

At least 18 years of age.
Ability to work up to 50 hours per week, with additional hours as business needs require.
Flexible availability to cover shifts, including evenings, weekends, and holidays if needed.
Required to work at least one weekend day.
Open availability based on Golden Nozzle’s operational needs.
Ability to lift, carry, and hold up to 50 lbs.
Ability to work outdoors in temperatures ranging from -10°F to 100°F.
Ability to stand, walk, and move around vehicles for extended periods.
High school diploma or equivalent.

Nice To Haves

Supervisory or leadership experience; experience in car wash, automotive, retail, or service industries is a plus.
Ability to motivate, coach, and support a high-performing team.
Strong organizational, communication, and multitasking skills.
Customer-first mindset and commitment to exceptional service.
Basic knowledge of car wash equipment, maintenance practices, and safety standards.
Proficiency with Microsoft Office and basic operational software systems.

Responsibilities

Assist with daily site operations, including staffing support, scheduling assistance, coaching, and performance feedback.
Help ensure the facility, equipment, and grounds remain clean, safe, and operational.
Support workflow and vehicle-throughput improvements to minimize wait times and enhance customer experience.
Address customer inquiries, feedback, and concerns promptly and professionally.
Assist with sales initiatives and membership growth strategies to drive revenue and customer retention.
Monitor inventory and coordinate ordering and restocking of chemicals, parts, and operational supplies.
Enforce company safety procedures and regulatory compliance standards.
Support review of operational reports, KPIs, and performance metrics to improve site performance.
Partner with the Site Manager to execute site-specific goals and business initiatives.
Help resolve employee and customer concerns to maintain a positive, productive environment.
Lead shifts and oversee operations in the Site Manager’s absence when needed.
Support the physical maintenance, safety, cleanliness, and appearance of store facilities.