Car Wash Operations Assistant Manager

Nouria Energy Services•Greenfield, MA

2d•Onsite

About The Position

Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support daily operations at a high-volume car wash facility. The Assistant Manager works closely with the Site Manager to maximize site performance, develop team members, and provide an exceptional customer experience. The role includes supporting staffing and scheduling, coaching and performance feedback, maintaining the facility and equipment, improving workflow and vehicle throughput, supporting sales and membership growth, monitoring inventory, enforcing safety and regulatory standards, and reviewing operational performance. The Assistant Manager may lead shifts and oversee operations when the Site Manager is absent. This position requires availability for up to 50 hours per week, with additional hours as business needs require. Availability must be flexible to cover shifts, including evenings, weekends, and holidays if needed, and the employee must work at least one weekend day. Physical requirements include lifting, carrying, and holding up to 50 pounds; working outdoors in temperatures from -10°F to 100°F; and standing, walking, and moving around vehicles for extended periods.

Requirements

At least 18 years of age.
Ability to work up to 50 hours per week, with additional hours as business needs require.
Flexible availability to cover shifts, including evenings, weekends, and holidays if needed.
Must work at least one weekend day.
Open availability based on the operational needs of Golden Nozzle.
Ability to lift, carry, and hold up to 50 pounds.
Ability to work outdoors in temperatures ranging from -10°F to 100°F.
Ability to stand, walk, and move around vehicles for extended periods.
High school diploma or equivalent.

Nice To Haves

Supervisory or leadership experience; car wash, automotive, retail, or service-industry experience is a plus.
Ability to motivate, coach, and support a high-performing team.
Strong organizational, communication, and multitasking skills.
Customer-first mindset and commitment to exceptional service.
Basic knowledge of car wash equipment, maintenance practices, and safety standards.
Proficiency with Microsoft Office and basic operational software systems.

Responsibilities

Assist in supervising daily site operations, including staffing support, scheduling assistance, coaching, and performance feedback.
Help ensure the facility, equipment, and grounds are clean, safe, and fully operational.
Support workflow and vehicle-throughput improvements to minimize wait times and enhance customer experience.
Address customer inquiries, feedback, and concerns promptly and professionally.
Assist with sales initiatives and membership growth strategies to drive revenue and customer retention.
Monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
Enforce company safety procedures and regulatory compliance standards.
Support review of operational reports, KPIs, and performance metrics to improve site performance.
Partner with the Site Manager to execute site-specific goals and business initiatives.
Help resolve employee and customer concerns to maintain a positive, productive environment.
Lead shifts and oversee operations in the Site Manager’s absence when needed.
Support the physical maintenance, safety, cleanliness, and overall appearance of store facilities.