Assistant Manager

Planet Fitness•Mount Pleasant, SC

About The Position

The Assistant Manager is a full-time position that assists the Club Manager with oversight of club operations and helps ensure an exceptional Judgement Free member experience. The role is heavily involved in onboarding and training team members, leading the team through task completion, and advancing club priorities and KPI goals. The Assistant Manager models and coaches behaviors that support a welcoming member experience and ensures team members have the tools they need to succeed. The position also includes member service, membership and retail transactions, club cleanliness, safety checks, and addressing maintenance concerns.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Continual standing and movement throughout the club during the shift.
Continual in-person or telephone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to perform frequent cleaning and sanitizing of equipment and facilities.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

9–12 months of experience in a customer service environment.
9–12 months of experience supervising and leading a team.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire others to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and plan responses with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Call prospective members and conduct tours to assess their membership needs.
Process retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.