Assistant Manager

Southern Multifoods•Portland, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role involves supporting hiring, training, and performance reviews; performing accounting duties and preparing reports for the home office; administering the ACT program; preparing customer orders to specification; and helping maintain excellent quality, service, cleanliness, and hospitality. The Assistant Manager works under general supervision, has continuous contact with customers and employees, and supervises Shift Leaders and Team Members when acting as the manager in charge (MIC). Job training normally takes eight to eighteen months to gain the required job knowledge. The role requires working in a restaurant environment where temperatures may be extreme and noise may be high. Employees may need to work without food or drink during busy periods. The position involves standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time, along with the manual dexterity needed to work rapidly and accurately during rush periods.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting, scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertive and energetic approach while remaining well-mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to provide consistent customer satisfaction through excellent quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Help create and maintain a positive, cooperative atmosphere among employees and customers.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the manager in charge.