Assistant Manager

CAPSTONE REAL ESTATE SERVICES, INC.•Amarillo, TX

48d•Onsite

About The Position

This role involves managing the financial operations of a community, including rent collection, payment processing, and financial reporting. The Assistant Manager will operate property management software, manage resident accounts, handle delinquencies, and process vendor invoices. They will also be involved in resident move-outs, ensuring compliance with lease terms and legal requirements. A key aspect of the role is promoting resident satisfaction and retention by addressing inquiries and resolving service issues promptly. In the absence of the Community Manager, the Assistant Manager will act as the on-site supervisor, delegating tasks, coordinating maintenance, and overseeing community operations according to company policies. The role also supports leasing activities by showing apartments, processing applications, and preparing move-in documents, while promoting a positive image of the community and management company.

Requirements

High School or equivalent education.
Strong Math Skills.
Driver's License.
Satisfactory results of a thorough Criminal History Record Check.
Satisfactory results of a Drug Screen Test.

Nice To Haves

Bilingual preferred.

Responsibilities

Collect and post rent, fees, and other payments.
Prepare daily bank deposits and monthly close-out reports.
Process invoices and payables.
Operate property management software, ensuring accurate data entry and system updates.
Review resident files to identify unpaid or late fees.
Communicate with residents regarding outstanding balances and implement collection procedures.
Enforce lease terms to maximize revenue.
Review and submit vendor invoices for payment, reconciling work performed and coding charges.
Manage communication between vendors, accounting, and clients/owners.
Follow established procedures for evictions, including proper notice requirements and court representation.
Process resident move-outs according to lease terms and legal requirements.
Promote resident satisfaction and retention by responding to complaints and resolving service issues.
Act as on-site supervisor in the absence of the community manager, organizing daily work and managing community operations.
Support leasing efforts by showing apartments to prospects.
Complete follow-up actions and process applications.
Prepare lease and move-in documents.
Promote a positive image of the apartment community and management company.