Assistant Manager

Taco Bell (Southern Multifoods, Inc.)•Sulphur Springs, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role involves continuous contact with customers and employees and is performed under general supervision. It normally takes eight to eighteen months to gain the job knowledge required. The Assistant Manager supports hiring, training, and employee performance reviews; handles accounting responsibilities and prepares reports for the home office; administers the ACT program; and helps maintain customer satisfaction through quality, service, cleanliness, and hospitality. The role also involves preparing customer orders, operating kitchen equipment, prioritizing customer service and restaurant upkeep, and reporting repair needs to the Maintenance Department. Shift Leaders and Team Members are supervised when the Assistant Manager is the manager in charge (MIC).

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast-food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing for working with customers and fellow employees and operating the drive-through when necessary.
Have good vision to observe store dynamics and safely operate kitchen equipment.
Be honest, assertive, and aggressive while remaining well mannered.
Pay attention to detail, cope with pressure, and remain calm in challenging situations.
Work as a team member and perform duties with minimal disruption to customers or fellow employees.
Tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.

Nice To Haves

High school diploma or GED.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the manager in charge.