Assistant Manager

Southern Multifoods•Fairfield, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, while maintaining high standards of quality, service, cleanliness, and hospitality. The Assistant Manager works under general supervision, has continuous contact with customers and employees, and normally requires eight to eighteen months of training to gain job knowledge. When acting as the manager in charge (MIC), the position supervises Shift Leaders and Team Members.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and operate the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertive and energetic demeanor while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to stand, walk, lift up to 50 pounds, and stoop during 90% of the shift.
Good manual dexterity to work rapidly and accurately during rush periods.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Help hire, train, and review employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.
Provide quick, efficient service and quality products to support customer satisfaction.
Maintain a positive and cooperative atmosphere among employees and customers.
Follow Quality, Service, Cleanliness, and Hospitality guidelines.
When acting as the manager in charge, supervise Shift Leaders and Team Members.