Assistant Manager

Valvoline Inc•Houston, TX

1d•Onsite

About The Position

The Assistant Service Center Manager is the Service Center Manager’s right hand and helps build a high-performance team that distinguishes Valvoline Instant Oil Change’s customer service. The role combines vehicle maintenance work and guest service with advising, training, and supervising hourly employees, and ensuring that company policies and procedures are consistently followed. The Assistant Service Center Manager helps oversee daily service center operations, develops employees, supports customer loyalty, maintains inventory and scheduling, and helps ensure a clean, organized, safe, and secure workplace. The position includes opening and closing the service center and following all applicable safety and security protocols.

Requirements

At least 1 year of supervisory experience coaching, training, and supervising a team.
Customer service mindset and demonstrated ability to build loyalty while following company procedures.
Experience in a fast-paced environment and a history of making sound judgments under pressure.
Experience using KPI data to monitor performance and trends and identify areas for improvement.
Schedule flexibility; weekend availability is likely.
Fluency in reading, writing, and speaking English.
High school diploma or equivalent.
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Nice To Haves

Supervisory experience in a retail or service-related environment.

Responsibilities

Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements, and ensure recommended services are reviewed.
Supervise daily service center operations while working on the floor and train new team members.
Work with the team to provide excellent customer service and build trust and repeat customer loyalty.
Develop and maintain efficient weekly employee schedules, ensuring coverage, managing conflicts, and following labor laws.
Assist with inventory processes, maintain appropriate product levels, and schedule orders.
Assist with safety, performance, and culture audits.
Help maintain a clean, well-organized service center and facilitate a safe and secure working environment.
Open and close the service center and ensure safety and security protocols are followed.
Lead and train the team to support employee development.

Benefits

Weekly pay of $19.50 per hour.
Hands-on training and potential to become a Service Center Manager within 12 months.
13 paid credit hours per year at WilmU, covering partial enrollment over two semesters, and access to a free online university.
No late-night hours and holidays off.
Paid time-off availability.
Backup child and elder care.
Medical, dental, and vision insurance, prescription drug coverage, and Health Savings Account contributions.
Employee Assistance Program with free, confidential well-being support, including support for personal and work relationships, family, mental health, and legal issues.
Company-provided uniforms and tools.
50% discount on Valvoline Instant Oil Change automotive services.
401(k) savings plan with a 100% match up to 5%.