Assistant Manager

JCrew • King of Prussia, PA

2d

About The Position

As an Assistant Manager at J.Crew, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, collaborate with the leadership team on business strategies, and support smooth store operations.

You support the Store Director and Associate Store Manager in impacting business results, take ownership of an assigned area of responsibility, and help ensure the team exceeds goals while delivering best-in-class customer service. The role also contributes to associate development, product knowledge, community events, and a collaborative work environment. The posting lists both part-time and full-time perks; it does not specify which schedule applies to this position.

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy when executing tasks.
• Innovate and champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
• Own an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Help create a collaborative working environment for all associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions to improve associates’ product knowledge and customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J.Crew, J.Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage.
• Competitive paid time off plan, including paid holidays (full-time perk).
• Dental, vision, and life insurance (full-time perks).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed