Assistant Manager

CLEARWATER EXPRESS WASH LLC•Sachse, TX

1d•Onsite

About The Position

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies seeking motivated, dependable, people-focused Assistant Managers. This hands-on management role works closely with the Car Wash General Manager to oversee daily location operations, lead and develop team members, provide excellent customer service, drive sales and membership growth, and maintain safe and efficient operating standards. The role suits someone who enjoys working with people, solving problems, and taking ownership in a fast-paced environment. Previous car wash experience is not required; experience in leadership roles in retail, restaurants, hospitality, sales, customer service, automotive, or other fast-paced industries can be relevant. The Assistant Manager supports recruiting, hiring, training, coaching, and developing Team Members and Team Leads; helps create a positive, accountable, and productive workplace; and assists with scheduling, staffing, and team assignments. They help maintain a clean, organized, safe, and efficient location, uphold wash quality and company standards, support opening and closing procedures, and identify operational, equipment, and facility issues. The role also includes setting a strong example for guest service, explaining wash services and memberships, supporting sales and customer experience goals, resolving guest concerns, and identifying opportunities for local sales and membership growth. The Assistant Manager supports the General Manager with reviewing performance and metrics, inventory and supplies, administrative tasks, and communication with site leadership. The position offers opportunities to develop leadership, sales, customer service, team development, and business operations skills, with potential growth toward a Car Wash General Manager position.

Requirements

At least 1 year of leadership, supervisory, or management experience is preferred.
Enjoys coaching, developing, and motivating others.
Strong communication and interpersonal skills.
Provides excellent customer service and understands the importance of the guest experience.
Comfortable with sales, membership growth, and achieving performance goals.
Strong problem-solving and decision-making skills.
Takes initiative and can work independently when needed.
Organized and able to manage multiple priorities.
Basic computer and technology skills.
Willing to learn car wash equipment, operations, and maintenance.
Able to work outdoors in changing weather conditions.
Previous experience in retail, restaurant, hospitality, sales, customer service, automotive, or similar industries is preferred but not required.
Dependable and committed to leading by example.

Nice To Haves

At least 1 year of leadership, supervisory, or management experience.
Experience in retail, restaurant, hospitality, sales, customer service, automotive, or similar industries.

Responsibilities

Partner with the Car Wash General Manager to recruit, hire, train, and develop Team Members and Team Leads.
Lead by example and foster a positive, productive, team-oriented work environment.
Coach team members on customer service, sales, memberships, safety, and operational procedures.
Help build a culture of accountability, recognition, and continuous improvement.
Support scheduling, staffing, and daily team assignments as needed.
Assist with the day-to-day operations of an express car wash location.
Ensure the location is clean, organized, safe, and operating efficiently.
Monitor wash quality and ensure company standards are consistently maintained.
Ensure team members follow company policies, procedures, safety standards, and appearance expectations.
Assist with opening and closing procedures and other daily operational responsibilities.
Help identify and resolve operational, equipment, and facility issues.
Learn and support all areas of car wash operations.
Provide exceptional guest service and set the standard for the team.
Help guests understand wash services, packages, and membership options.
Support the team in achieving sales, membership, and customer experience goals.
Identify opportunities to increase local sales and membership growth.
Help resolve guest concerns and ensure customers leave with a positive experience.
Assist the Car Wash General Manager with reviewing location performance and identifying opportunities for improvement.
Monitor key operational and financial performance metrics.
Use company software, point-of-sale systems, Microsoft Office, and other technology to support daily operations.
Assist with inventory, supplies, and other administrative responsibilities.
Communicate operational needs, team performance, and opportunities to site leadership.