Assistant Manager - 4228

Domino's Franchise•Gainesville, VA

About The Position

The Assistant Manager assists with the daily oversight, coordination, and execution of store objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role oversees and manages the store in the General Manager’s absence, leads team members on duty, and works hands-on in food preparation, customer service, and delivery coordination. The Assistant Manager helps maintain brand standards, efficient operations, and a positive, productive working environment.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers and taking and processing orders.
Ability to multitask.
Ability to function in a dynamic, fast-paced environment and adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Ability to lead the team on duty.
Ability to perform each essential function satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Oversee and manage the store in the General Manager’s absence while following company policies, procedures, standards, specifications, guidelines, and training initiatives.
Ensure customers feel welcome and team members are responsive, courteous, friendly, and service-oriented.
Supervise preparation and service of food and products in accordance with brand standards, including portioning, image, and service.
Assist team members with opening, closing, and preparation lists.
Work hands-on preparing food, serving customers, and coordinating deliveries.
Support sales, service, quality, facility appearance, sanitation, and cleanliness objectives through employee training and by fostering a positive, productive work environment.
Control cash by following cash-handling and reconciliation procedures.
Fill in where needed to maintain customer-service standards and efficient operations.
Assist with product management, confirming correct unit counts and product condition and ensuring deliveries meet brand standards.
Identify labor or food costs and take specific actions to positively affect them.
Assist with labor scheduling based on anticipated business activity, ensuring positions are staffed as needed and labor-cost objectives are met.
Maintain knowledge of human resources policies.
Provide suggestions and recommendations to General and Regional Managers.
Maintain professional and technical knowledge by attending educational workshops and reviewing QSR-related publications.
Perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Support proper attendance and appropriate workplace conduct.
Give and receive positive feedback and constructive criticism.
Maintain good communication with coworkers and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with managers and management to solve problems and provide suggestions as needed.
Maintain a clean, organized work area and take ownership of the surroundings.
Maintain appropriate confidentiality.